Support — AI Tire Scanner

Need help? We’re here to assist.

• Contact Us
  • Email: [email protected]
  • Include: device model, iOS version, app version, steps to reproduce (if a bug), and relevant screenshots.
• Frequently Asked Questions
  • Why can’t the camera access work?
    • Check iOS Settings > Privacy & Security > Camera and grant access to AI Tire Scanner.
  • Scans look inaccurate—what should I do?
    • Ensure good lighting, steady framing, and a flat surface. Clean the lens. Try multiple angles.
  • How do I restore my purchase?
    • In the app, open Settings > Subscription > Restore Purchases. Ensure you’re signed in with the same Apple ID.
  • Where are my scans stored?
    • By default, on your device. If you enable cloud features, they may sync securely and be accessible across devices signed into the same account.
• Troubleshooting Checklist
  • Force-quit and relaunch the app.
  • Ensure stable internet for subscription validation and optional cloud features.
  • Check available storage on your device.
  • Update to the latest app version and iOS version.
  • Revoke and re‑enable camera/photos permissions if capture fails.
• Subscriptions and Billing
  • Purchases and refunds are managed by Apple. For billing issues, use the App Store > Account > Subscriptions.
  • If restore fails, confirm your Apple ID and network; then try “Restore Purchases” in Settings.
• Data and Privacy
  • To request data deletion of cloud-synced items (if enabled) or support messages, email [email protected] from the same email used to contact support.
  • You can delete local scans in the app at any time.
• Accessibility
  • We aim to support Dynamic Type, VoiceOver, and sufficient contrast. Report accessibility issues to [email protected].
• Device and iPad Support
  • Optimized for recent iPhone and iPad devices. For best results on iPad, use landscape when capturing images for stability.
• Business and Partnerships
  • For enterprise features, integrations, or volume licensing: [email protected]

If you didn’t find what you need, email us and we’ll get back to you promptly.

• Summary:
  • Provided complete English content for the app’s Privacy Policy and Support pages, including the requested email [email protected].