Support — AI Tire Scanner
Need help? We’re here to assist.
- Contact Us
- Email: [email protected]
- Include: device model, iOS version, app version, steps to reproduce (if a bug), and relevant screenshots.
- Frequently Asked Questions
- Why can’t the camera access work?
- Check iOS Settings > Privacy & Security > Camera and grant access to AI Tire Scanner.
- Scans look inaccurate—what should I do?
- Ensure good lighting, steady framing, and a flat surface. Clean the lens. Try multiple angles.
- How do I restore my purchase?
- In the app, open Settings > Subscription > Restore Purchases. Ensure you’re signed in with the same Apple ID.
- Where are my scans stored?
- By default, on your device. If you enable cloud features, they may sync securely and be accessible across devices signed into the same account.
- Troubleshooting Checklist
- Force-quit and relaunch the app.
- Ensure stable internet for subscription validation and optional cloud features.
- Check available storage on your device.
- Update to the latest app version and iOS version.
- Revoke and re‑enable camera/photos permissions if capture fails.
- Subscriptions and Billing
- Purchases and refunds are managed by Apple. For billing issues, use the App Store > Account > Subscriptions.
- If restore fails, confirm your Apple ID and network; then try “Restore Purchases” in Settings.
- Data and Privacy
- To request data deletion of cloud-synced items (if enabled) or support messages, email [email protected] from the same email used to contact support.
- You can delete local scans in the app at any time.
- Accessibility
- We aim to support Dynamic Type, VoiceOver, and sufficient contrast. Report accessibility issues to [email protected].
- Device and iPad Support
- Optimized for recent iPhone and iPad devices. For best results on iPad, use landscape when capturing images for stability.
- Business and Partnerships
If you didn’t find what you need, email us and we’ll get back to you promptly.
- Summary:
- Provided complete English content for the app’s Privacy Policy and Support pages, including the requested email
[email protected].